PROBLEM:  No dial tone

• Verify that the lines are plugged into the telephone connection on the back of the computer (Telco on CPU) and the telephone jack
• Verify that a non-networked (analog) phone works if plugged into the telephone jack
• Verify that the correct number is listed on the Connect To screen
• Do other computers use this same line to dial up
• Does building have electricity  (has there been severe weather)

PROBLEM:  System will not make Internet connection

• Verify that there is a dial tone (plug an analog phone into the jack if you cannot tell by the modem speaker)
• Check to see if the phone line has been disconnected
• Check to see if the phone line is shared with a fax machine or networked

PROBLEM: System disconnects or “times out”

• Check to see if the phone line is shared with a fax machine or networked
• Do other phone lines in the building time out
• Is the connection quality bad (when using an analog phone on the modem line, is there noticeable static or popping)
• Check with Telco to see if the line has been conditioned

PROBLEM:  Error message requesting verification of user name or password (i.e. Error 718: Timed out waiting for valid response from the remote PPP peer)

• Verify that your user name and password are correct
• Error 791 indicates that the password has been lost and needs to be reconfigured

PROBLEM:  Error message requesting a check of dial-in information

• Verify that the area code and telephone number dialed is correct
• Verify that the outside line access code is correct.  (Some jurisdictions use an 8 or 9 to dial out)

PROBLEM:  Inexplicable problems:

• Dial MichNet by clicking on (Dial-up MichNet) or (Dial-up QVF) icon on main screen
• Reboot computer