Department of State Mission

The Michigan Department of State is committed to delivering modern, efficient, cost-effective and convenient service, achieved with innovation, technology, and the energy, vision and experience of our valuable team members. The Department serves the citizens of Michigan with programs designed to administer driver and vehicle systems, enhance traffic safety, protect consumers, ensure integrity of records maintained and oversee the statewide elections process.

Strategic Objectives

Fiscal Resource Optimization
It is critical to utilize all resources - dollars, time, and tools - to deliver critical functions and to meet department priorities. It is characterized by maximizing monetary return on investment, high benefit/cost ratios, and dollar savings.

Customer Satisfaction and Enhancement
The second priority is to meet and exceed external and internal customers' expectations for service, encompassing quality, courtesy, responsiveness, accessibility, and cost effectiveness in a pleasant environment.

Employee Satisfaction and Fulfillment
The strategic priority to achieve or enhance employee satisfaction and fulfillment equips the employee both technically and culturally to assure their adding of value to the organization. This adding of value then permits the department to reach the levels of success that have been identified as priorities.

Elections Administration Optimization
A high priority focus to maintain the best balance of cost and quality in carrying out the Secretary's role in administering the State's elections process.