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    Hours of Operation

    MARVIN is available Monday through Saturday between the hours of 8:00 a.m. and 7:00 p.m. Eastern Time. You will be assigned an appointment day and hour to phone-in. Your appointment day will either be on a Monday, Tuesday, or Wednesday. You will be given an appointment hour ranging between 8:00 a.m. and 7:00 p.m. You may not phone-in at any other time on Monday, Tuesday, or Wednesday. If you miss your appointment you may phone-in on Thursday, Friday, or Saturday between the hours of 8:00 a.m. and 7:00 p.m. It is in your best interest to call at your appointed time so your payment can be received timely. The longer you wait, the longer it will take to receive your payment.


    • Through MiWAM: Monday through Saturday 24 hours 

    • MARVIN operates on Eastern Time.

    • If your scheduled appointment day falls on a holiday, MARVIN will be available to take your call.
    Related Content
     •  NOW Access MARVIN Online!
     •  Using MARVIN to Phone-In Your Biweekly Claim
     •  Making the Call
     •  Using MARVIN to Inquire About Your Claim
     •  MARVIN's Telephone Number
     •  Quick Certification Method
     •  Who is MARVIN?
     •  Advantages of Using Marvin
     •  Getting Started
     •  Schedule of Appointments
     •  Personal Identification Number (PIN)
     •  Selecting Your PIN
     •  Entering Your PIN
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